Return & Refund Policy

Effective Date: January 1, 2025

Last Updated: January 1, 2025

1. Introduction

At Agesess Solutions, we are committed to your satisfaction. This Return and Refund Policy outlines the terms and conditions under which you may return or seek a refund for your purchase of "Monsoon of Focus."

By purchasing our book, you agree to the terms set forth in this policy. If you have any questions, please contact us at [email protected] before making a purchase.

2. 30-Day Money-Back Guarantee for Print Books

We offer a 30-day money-back guarantee on all physical (print) copies of "Monsoon of Focus." If you are not completely satisfied with your purchase, you may request a full refund within 30 days of the delivery date.

2.1 Eligibility for Refund

To be eligible for a refund, the following conditions must be met:

  • The refund request must be submitted within 30 days of the delivery date (as confirmed by the courier tracking information).
  • The book must be returned in its original condition, with minimal wear and tear. Books with significant damage, markings, or missing pages may not be eligible for a full refund.
  • Proof of purchase (order confirmation email or receipt) must be provided.

2.2 Return Process

To initiate a return and refund, please follow these steps:

  1. Contact Us: Email us at [email protected] with your order number, the reason for the return, and any relevant details.
  2. Receive Return Instructions: We will provide you with a return shipping address and instructions within 2 business days.
  3. Ship the Book: Pack the book securely and send it to the address provided. You are responsible for return shipping costs unless the return is due to our error (e.g., defective or incorrect item).
  4. Refund Processing: Once we receive and inspect the returned book, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 7-10 business days to your original method of payment.

3. Digital Products (Future)

If we offer digital versions of "Monsoon of Focus" in the future, the following terms will apply:

3.1 Cooling-Off Period

Due to the nature of digital products, which are delivered instantly and cannot be "returned" in a traditional sense, we offer a 7-day cooling-off period. If you are not satisfied with the digital version, you may request a refund within 7 days of purchase, provided you have not downloaded or accessed the content extensively.

3.2 No Refund After Access

Once you have downloaded and accessed the digital product, it is generally considered delivered and used. Refunds for digital products will be evaluated on a case-by-case basis and may be denied if the product has been substantially accessed.

4. Defective or Damaged Items

If you receive a defective or damaged book, please contact us immediately at [email protected] with the following information:

  • Your order number
  • A description of the defect or damage
  • Photographs of the defect or damage (if possible)

We will arrange for a replacement to be sent to you at no additional cost, or issue a full refund, including return shipping costs. This applies within 60 days of the delivery date.

5. Incorrect Items

If you receive an incorrect item (e.g., a different book than what you ordered), please contact us immediately. We will arrange for the correct item to be sent to you at no additional cost and provide a prepaid return label for the incorrect item. This applies within 30 days of the delivery date.

6. Refund Processing Timeline

Once your return is received and inspected, we will send you an email notification confirming receipt and the status of your refund.

  • If approved, your refund will be processed within 7-10 business days.
  • The refund will be credited to your original method of payment (e.g., credit card, debit card, UPI, net banking).
  • Depending on your bank or payment provider, it may take an additional 3-5 business days for the refund to appear in your account.

7. Non-Refundable Items

The following items are generally non-refundable:

  • Books that have been significantly damaged, marked, or altered by the customer.
  • Downloadable digital products that have been extensively accessed or downloaded (subject to review).
  • Gift cards or promotional vouchers (if offered in the future).

8. Cancellations

8.1 Order Cancellation by Customer

You may cancel your order before it has been shipped. To cancel, please contact us at [email protected] as soon as possible with your order number.

  • If your order has not yet been shipped, we will cancel it and issue a full refund.
  • If your order has already been shipped, you will need to follow the standard return process outlined above once you receive the book.

8.2 Order Cancellation by Agesess Solutions

We reserve the right to cancel any order in the following circumstances:

  • The product is out of stock or unavailable.
  • Pricing or product information was incorrect due to a technical error.
  • We suspect fraudulent or unauthorized activity.

If we cancel your order, you will receive a full refund within 7-10 business days.

9. Exchanges

We do not currently offer direct exchanges. If you wish to exchange your book for any reason, please follow the return and refund process outlined above and place a new order for the desired item.

10. Shipping Costs

Original shipping costs are non-refundable unless the return is due to our error (e.g., defective, damaged, or incorrect item).

You are responsible for return shipping costs when returning an item for a refund, unless the return is due to our error. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.

11. Contact Us for Returns and Refunds

If you have any questions about our Return and Refund Policy or need assistance with a return, please contact us:

Agesess Solutions
15 Barakhamba Road
Connaught Place
New Delhi, Delhi 110001
India
Email: [email protected]
Phone: +91 11 4000 0000

We are here to help and will respond to all inquiries within 1-2 business days.

12. Changes to This Policy

We may update this Return and Refund Policy from time to time to reflect changes in our business practices or legal requirements. When we make material changes, we will update the "Last Updated" date at the top of this policy and may notify you via email or through a notice on our Site.

We encourage you to review this policy periodically to stay informed about our return and refund terms.

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